(Frequently Asked Questions)
Who do you sell your products to?
We sell to anybody - individuals, hobbyists, custom woodworkers and companies.
Is there a minimum quantity?
There is no minimum.
How can I order?
On our website.
Order By Phone: Call our Customer Service Department at 423-587-2942
Fax The Order: 423-586-2188
By Mail To: P.O. Box 728, Morristown, TN 37815-0728
What are your methods of payments?
We accept Mastercard, Visa, Discover/Novus, & American Express Credit Cards are charged the day your order is shipped.
No COD’s outside of USA.
All COD’s must ship by UPS.
COD orders up to $500.00 personal or company checks accepted.
COD orders over $500.00 to $1,500.00 require cashier check.
No COD orders to exceed $1,500.00.
Cash in Advance Orders
Orders over $500.00 require credit card, cashier check or personal company check to clear bank before order can ship.
What is the estimated ship date?
The estimated ship date would be 1-2 business days from time order is placed. Chair and Table Kits and items to be machined would ship within 5 business days.
How do I check the status of my order?
Upon receipt of your order, you will receive a confirmation with an order # and an estimated ship date. You may call our Customer Service Department at 423-587-2942.
Who do you ship by?
All merchandise is shipped via United Parcel Service F.O.B. our factory, unless other arrangements are made.
Can we ship COD to Alaska, Hawaii & Puerto Rico?
Yes, We ship by United Parcel Service
Are there any discounts on your items?
Some items have volume discounts.
How often do your prices change?
All prices are subject to change without notice. Prices DO NOT include shipping charges. Prices are in are U.S. dollars.
Will I be charged freight charges?
Yes. Orders shipped by UPS will be charged by the weight and the zone. Orders shipped by trucking companies will ship freight collect.
Do freight charges include Duties & Brokerage Fees?
The customer will receive a separate invoice for these charges from UPS.
Will I be charged sales tax?
Sales tax is charged to customers whose orders are shipped within the state of Tennessee or an order is purchased at our facility unless the buyer has a valid Certificate of Resale on file.
What is your return policy?
All parts must be in their original condition. No returns of merchandise will be accepted without prior approval from our office. All returns must be made within 30 days of receipt of shipment, and the original invoice must accompany the return. All returns, after 30 days, that are not our fault, will be subject to a 15% restocking charge, and cost of return freight. No Returns accepted after 90 days. Allow 10 business days for credit to be issued once merchandise has been received.
Do you do custom items?
Custom Components are available. If you do not see the item you need in our catalog, please give us a call. Our knowledgeable staff is ready to discuss your custom components. While a sketch of your idea is always helpful, usually a few minutes over the phone is all we need to get the job rolling. Each request is reviewed individually to determine the quantity required to make is feasible for us to produce your custom component. Call, write, fax or email us your request today, and we’ll be glad to give you a customized quote.
Do you offer different species of wood that aren’t listed on your website?
Please give our staff a call to discuss the species needed.
What are the Paint Grade materials?
Items offered under this heading are made from close grained woods such as Maple, Cherry and Poplar. They have variations in color, but surfaces are sanded smooth and ready for painting. There may, or may not be a mixture of different woods.
What is the difference between a hanger bolt & dowel screw and how do they attach?
A hanger bolt has machine threads on exposed end and must be attached with a nut and a washer or into a T-nut.
A dowel screw has wood threads on exposed end. The threads screw directly into the wood.
Can I buy a Tilt Top Table Mechanism Separate?
It is not sold separately due to it is built into the top.
Can we machine legs?
We offer split (asplit), notching out a corner (acorner) & and splitting into quarters (aquarter) for island legs.
How much sap does your cherry contain?
It will contain some (10 % or less), but we turn it to the back side.
Are your products mortised?
We do not mortise any of our bedposts or legs. (Legs purchased with our kits are mortised).
What is the difficulty of assembling your kits?
A full set of instructions are included with the purchase of each kit.
Do you sell table tops and aprons?
The only table tops and aprons we sell are sold in a set with our kits. We do not sell them individually.
What does it mean to laminate?
Laminate means to glue up thinner stock to make a larger square. It is then turned to a specified dimension.
Can I return damaged merchandise?
Concealed damage can occur from rough handling by carriers, and the amount of this damage is collectable by you from the carrier upon presentation of proper claim. If you find damage upon unpacking the shipment, call the delivering carrier and ask for the inspection on concealed damages. DO NOT DESTROY PACKING MATERIALS until shipment is inspected and claim is settled. If you need help in dealing with the damage claim, we will be happy to assist you.
What happens if I am short merchandise when package is delivered?
Check number of packages with the quantity shown on the packing slip. If quantities do no tally, have carrier note the shortage. If missing packages do not show up in a few days, advise us and we will help trace the missing packages. While we make every effort to insure complete packaging of each shipment, mistakes do occur. If you discover missing parts when you unpack your shipment, call us and we will ship the missing items at no charge. We must be notified of any shortages within 30 days of receipt of shipment.
What is the customers’ liability on the product?
The customer shall test and verify the suitability of the product for intended use. No warranty for intended use is made. The customer assumes all risk and liability. Adams Wood Products only obligation is replacement or credit for products proven defective. Adams Wood Products shall not be liable for any loss or damage from the use or inability to use the product.
Do you finish your products?
We do not endorse a particular brand or type of finish. We suggest you consult a local hardware or specialty finishing store to determine what finish is best suited to your abilities.
When applying finishes, it is very important to apply the same steps to all sides of your kit especially the underside of the tops. This helps to stabilize the large wood panels to reduce warping and splitting. It is very important to finish your kit as soon as possible. The large wood panels will warp if left unfinished.